Technology Support for Veterinary Practices
Technology is involved in almost every area of a veterinary practice, but it’s usually only reviewed when something fails. At that moment when the label printer stops working, the phones stop ringing, or the internet connection is lost, the whole workflow comes to a halt.
IT support should be proactive and reactive. Ready before technology starts to fail and when the workflow is halted. If you are looking for that kind of IT support, that’s where pute.us comes in.
During a recent talk with Vetcelerator, Jennifer James, who is the Director of Business Development and Consulting at pute, explained why having IT support that is proactive and specifically for the veterinary industry protects practices against expensive disruptions, and why her team considers itself to be much more than just an IT provider.
More Than Traditional IT Support
"We are a technology concierge. We basically manage all of the technology for veterinary practices. I tend to call it IT support on steroids."
Instead of just repairing computers, pute handles all aspects of a practice’s technology ecosystem, including its networks, workstations, phones, internet service providers, practice management systems, cybersecurity, and technology vendor coordination.
For two decades, the company has focused solely on veterinary medicine, shaping its services to meet the particular needs of clinics.
The Small Problems That Create Big Disruptions
One of the main sources of annoyance in veterinary clinics does not involve major technological failures.
"Everybody's headache is label printers."
Whether you use Dymo, Zebra, or Brother printers, these common tools are essential for getting appointments underway and filling scripts. The effect is felt right away when they stop working.
pute provides support for many large projects, too, such as constructing entire network infrastructure for new hospitals and planning technology to expand practices. While a malfunctioning label printer or planning for some new technology may seem like a simple problem, veterinary technology rarely operates in isolation.
Technology Is Connected
Most software vendors provide support for their own products, but technology issues rarely remain isolated to a single system. Instead of asking a practice manager to coordinate multiple vendors, pute acts as the central point of contact. Their approach often saves significant time because many problems affect multiple systems simultaneously. pute will still assist in organizing the process even if another company eventually resolves the issue.
Connectivity makes technology easier to manage when everything is working… but it also creates vulnerabilities practices can’t afford to overlook.
Cybersecurity Is No Longer Optional
Many practices still lack basic protections, leaving them vulnerable to attacks.
“It is completely real; there are countless phishing schemes and the like, so much so that an attack on a practice is not a question of if but of when.”
Firewall protection
Email security
Antivirus software
Password managers
A Proactive Investment
"It is so much less costly to get somebody in there proactively than to call us after they've gotten into your system, rerouted your payments, and are stealing money."
It is usually the most costly thing to wait until after a cyberattack or a serious system failure has occurred.
For veterinary practices, technology impacts communication, scheduling, diagnostics, payments, recruiting, and all interactions with clients.
With the appropriate support, everything will be protected.
Supporting Practices of Every Size
pute supports more than 300 veterinary practices across the country, from two-computer clinics to hospitals with more than 100 workstations.
Their team can provide services nationwide, including emergency assistance during times beyond normal business hours for emergency hospitals.
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