Customer Centricity: Doing (Awe)some Things for (Awe)some Customers
Is running becoming a mainstream crisis resolution? Surprisingly, yes. This was evident when hopeful participants checked their emails in March 2024, hoping for an acceptance to run the 26.2 miles of the New York City Marathon. The New York Road Runners Organization, which orchestrates this massive event, saw a surge in applications, making entry as […]
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