Never miss a call (or appointment) again

Make sure clients receive reminders around their upcoming appointments and help your team not miss a call so you can stay focused on taking care of your patients.

Never miss a call (or appointment) again

Make sure clients receive reminders around their upcoming appointments and help your team not miss a call so you can stay focused on taking care of your patients.

Client Communication & Schedule Optimization

You've been here before. The phone is ringing, there is a line of clients checking in, and those also waiting to check out. You're short-staffed and there's only one front desk lead working today. How do you help all your clients both in the clinic and those needing to reach your team? 

A typical clinic misses 20-30% of their inbound calls. Cut those numbers and create value by using a specialized team.

The Vetecelerator Contact Center is a specialized group of customer service professionals who serve as an extension of your clinic's answering system. Not only does this extension of your team help answer your calls, they'll also assist with optimizing your scheduling and identifying where there could be gaps in your current call-answering process. This helps to ensure your revenue is not lost from marketing dollars used to generate the call, potential appointments from the missed calls, and lost clients who may have needed to book somewhere else. In addition to making and taking phone calls, the Vetcelerator Contact Center also works alongside the Marketing team to help ensure clients are receiving appointment and medical reminder emails, texts, and postcards. By utilizing a marketing platform that integrates directly with your practice management system, your clients will receive automated and customized appointment and medical reminders. Your clients will also receive reminders about additional pets that are due, when it is time to book their next appointment, lapsing client outreach, and client satisfaction messages.

 

The Vetcelerator Contact Center team becomes an extension of your veterinary clinic

Here's how we can help optimize your clinic's inbound and outbound efforts:

  • Serve as an extension of your in-clinic veterinary team by answering phone calls and scheduling appointments on your clinic's behalf
  • Make outbound calls for appointment confirmation, reschedule missed appointments, and reach out to clients with past-due vaccinations.
  • Send personalized and automated email and text reminders to pet parents
  • Provide insights on where call activity is coming from and identify trends on appointment types
  • Work alongside marketing to increase client reviews
Learn More
Find out what your most successful form of communication is with your clients

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Get the communication & scheduling support you need for your veterinary clinic when you work with Vetcelerator. Our team is ready to help you maximize your clinic's value today.

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The information on this website is for information purposes only and is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. If you are a resident of a U.S. state or a country that regulates the offer and sale of franchises and you are receiving this message in one of those states or countries or intend to operate a franchise in any of those states or countries, we will not offer you a franchise unless and until we have complied with any applicable pre-sale registration and/or disclosure requirements in the applicable jurisdiction.