You've been here before. The phone is ringing, there is a line of clients checking in, and those also waiting to check out. You're short-staffed and there's only one front desk lead working today. How do you help all your clients both in the clinic and those needing to reach your team? 

A typical clinic misses 20-30% of their inbound calls. Cut those numbers and create value by using a specialized team.

The Vetecelerator Contact Center is a specialized group of customer service professionals who serve as an extension of your clinic's answering system. Not only does this extension of your team help answer your calls, they'll also assist with optimizing your scheduling and identifying where there could be gaps in your current call-answering process. This helps to ensure your revenue is not lost from marketing dollars used to generate the call, potential appointments from the missed calls, and lost clients who may have needed to book somewhere else. In addition to making and taking phone calls, the Vetcelerator Contact Center also works alongside the Marketing team to help ensure clients are receiving appointment and medical reminder emails, texts, and postcards. By utilizing a marketing platform that integrates directly with your practice management system, your clients will receive automated and customized appointment and medical reminders. Your clients will also receive reminders about additional pets that are due, when it is time to book their next appointment, lapsing client outreach, and client satisfaction messages.